*Purchase and Pricing:

All pricing is in Australian Dollars (AUD).

*Lifetime Guarantee:

At Chakian Jewellery we make all our jewellery to the highest standard of workmanship. As a testament to our exceptional quality, all our jewellery is backed by a lifetime guarantee against faults in materials and workmanship.

If your Chakian Jewellery purchase has a manufacturing fault, please inform us and return your piece as soon as possible for inspection. Items that are covered by the guarantee will be repaired at no charge, provided the item has not been:

Damaged due to mishandling or inappropriate use (exposing your jewellery to hard blows, rough work, heavy sporting activities, etc).

Altered, resized, engraved, or repaired by any party other than Chakian Jewellery.

Damaged caused by a failure to obtain repairs required to maintain the integrity of the item.

Items that are not covered will be quoted for repair.

*Return Policy:

We stand behind the quality and craftmanship of our products and are committed to achieving 100% customer satisfaction.

We offer a 30-day return policy on purchases (some exclusions apply – details listed below). If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange.

Our Ready to Wear jewellery (excluding special order items) purchased in-Boutique is also eligible to be exchanged within 30 days of purchase.

Our custom-made jewellery pieces are non-returnable and non-refundable, and an order cannot be cancelled after a deposit has been paid.

If you are returning Ready to Wear Jewellery, you will be able to exchange subject to the following terms:

Your purchase must be returned within 30 days of your receipt of the item.

You must return your purchase prior to any resizing.

The jewellery piece must be returned unworn in its original condition. Each piece will be inspected by one of our jewellers and undergo a quality assessment.

Your item must be returned with all the original packaging and accompanying materials, including the invoice and all diamond certificates. Any returns which are not accompanied with the original packaging and paperwork will not be processed.

Purchases of round diamonds over $30,000 and other shaped diamonds over $20,000 cannot be cancelled or exchanged.

We do not offer exchanges or cancellations for orders of any item that has been ordered with engraving or is customised in any way, or for any design that is excluded from our free resizing policy (see Resizing Policy below).

If you return your order for an exchange, then your second purchase of a similar item is non-returnable (unless the reason for returning the initial purchase is covered by our guarantee).

*Instructions For Wear by Children:

It is great that you would like to give a special gift to a child. Every child is very individual. To guarantee the best fit, our age recommendation for wearing our designs is 8 years and above. We recommend that children under three only wear the jewellery under adult supervision, since small parts could be swallowed. To ensure that the recipient enjoys the gift for as long as possible, please note that, despite the use of high-quality silver and gold alloys, our jewellery items are not completely resistant to impacts, scratches and other damage that can occur when playing and crawling.

*Resizing Policy:

Chakian Jewellery offers one free resize for all our custom-made rings subject to the terms and conditions below.

Chakian Jewellery must be contacted regarding the resize within 60 days from the date of collection at our Boutique. Any resizing required outside this time frame will incur a charge.

Most resizes can be done within two weeks. However, complicated designs may require additional time. Please let us know if you resize is particularly urgent and we will try to accommodate your deadline.

The following rings are not covered by our free resizing policy and will incur a charge if resized (some of these designs cannot be resized and need to be remade):

Rings that need to be changed more than three sizes bigger or smaller.

Rings made of titanium, zirconium, and similar metals.

Rings with diamonds and/or gemstones set the whole way around the ring.

Rings that cannot be resized due to the nature of the design.

Designs that can result in stones coming loose and/or falling out due to being resized including rings with stones set on the inside of the ring.

Unconventionally shaped rings, e.g. TV shaped rings and fitted wedding bands.

Rings with patterns, textures, mill grain or engraving, which may need to be redone (unless there is a blank section specifically for resizing).

Some two-tone ring designs (we will inform you at the time of purchase).

Russian style wedding rings.

*Quotes:

Our quotes remain valid for 14 days.

Our quoted prices are in some cases based on an estimated number of stones. The final price will depend on the actual number of stones used.

Quotes for any diamonds or gemstones that need to be imported are subject to change. If the relevant exchange rate changes by more than 2% from the date of the quote, your quote will be void and we will update the quote based on the new exchange rate.

For repairs, Chakian Jewellery is not responsible for problems that may occur because of poor-quality materials and/or poor workmanship of any non-Chakian items. Additional charges may apply if complications arise during a repair.

*Design Change Policy:

Our ultimate objective is to make sure you are happy with your piece of jewellery. We recognise that it can be difficult to visualise how the finished piece will look and that some design changes might be required along the way to achieve exactly what you want. For this reason, we give you the opportunity to make slight changes to the design before any stones are set, without incurring additional costs.

There are a number of (minor) alterations that are included in our service, such as changing the finger size (see our Resizing Policy for further details), making edges more rounded, reducing the width of a ring, etc. However, if the changes are significant or the piece must be remade, you may incur additional charges.

Once an item has been finished to the requested specifications, further changes may incur additional charges.

Please note that any customisation of a design will exclude it from our 30 days return policy.

*After Sale Service:

Chakian Jewellery offers a complimentary annual ultrasonic clean and inspection service for all our custom-made jewellery. As part of the inspection, we will check the setting of any gemstones to make sure that they are secure.

The following items are not covered by our complimentary annual service:

Our range of ready-to-wear jewellery.

Items repaired or modified by someone other than Chakian Jewellery.

Items soldered or joined onto a non-Chakian Jewellery item, even if Chakian Jewellery has conducted this work.

Any jewellery with damage caused by the client that prevents us from offering this service.

You are required to make an appointment when dropping off your piece of jewellery at one of our Boutique.

We usually need you to leave your piece of jewellery with us for 5 to 10 business days for any services. In some limited cases, and at our sole discretion, we will be able to undertake a clean and inspection of your piece over the course of a few hours on the day of your appointment.

Polishing, rhodium plating or repairs to your jewellery will usually require 5 to 10 business days. We will advise you of the cost and timing in advance of conducting these services.

*Payment Policy:

In Boutique orders can be paid using the following payment methods:

Visa and Mastercard credit cards

Direct deposits into our bank account (please ask us for details)

Cash

For any custom jewellery orders, a 30% deposit is required before a job can be started. All after sale services, and for diamonds or coloured gemstones brought in from overseas for a specific order.

Final payment is due on collection, however, if collection is delayed, the final payment must be made within two weeks of the agreed completion date. All goods remain the property of Chakian Jewellery, until payment has been received in full.

Receipt of a direct transfer is not deemed to be payment for goods until the funds have been received into our account. Please allow sufficient time for funds to clear before coming in to pick up your item(s) as we are unable to release the goods until the funds have cleared.

Please take great care when entering our account details for direct transfers. Recovering funds transferred into a wrong account is a difficult, time consuming and costly process. Any payment into a wrong account is not deemed to be payment and the recovery of any funds transferred into a wrong account is the customer’s responsibility.

*Lay-by:

Layby services require a 25% deposit of the total amount, with regular fortnightly payments. The layby period is set at 3 months unless otherwise agreed. We will hold your chosen products for the duration of the layby. Cancellation fees do apply. For full terms and conditions please visit your nearest Boutique. Lay-by is only applicable for ready-to-wear existing Jewellery.

*Customers Own Stones:

It is possible to use your own gemstone(s) in a custom-made piece of jewellery made by Chakian Jewellery; however, we do charge a surcharge for using your own stone(s). We will need to inspect the stone(s) in person prior to confirming if it can be used, to ensure the condition of the stone(s) is suitable to be set. The surcharge covers the cost of insurance (against theft and damage) and general admin/handling whilst the stone is in the care of Chakian Jewellery.

Whilst breakages are uncommon, diamond crystals can break under enough pressure. Our jewellers will advise you if your gemstone or diamond presents any increased risk and will recommend the safest setting style for your stone. It must be understood, however, that Chakian Jewellery cannot guarantee that damage will not occur, and it is the responsibility of the customer to decide if resetting the stone is worth the risk involved. This should be taken into account with particularly fragile stones (anything that is not a diamond or sapphire) or stones of sentimental value.

Chakian Jewellery takes the greatest care in the handling of customer’s own stones, but it is not responsible for any colour change of stones that are heat treated, radiation treated, or fracture filled, etc. In the case of any other damage, Chakian Jewellery may offer a replacement stone (if a similar stone can be sourced) or to have the stone recut. Whilst every effort will be made to replace a damaged stone with something of an equivalent size and quality, we will always be limited by what material is available in the market (this is particularly relevant for rare shapes, sizes, colours, and cuts). If a replacement stone is offered, the damaged stone will become the property of Chakian Jewellery.

*General Terms:

Chakian Jewellery makes all reasonable efforts to display the products listed for sale on its website as accurately as possible. However, the computer monitor you use will affect the colours that you see on your screen. Chakian Jewellery cannot guarantee that your monitor’s display of any product colour, texture or detail will be accurate.

Chakian Jewellery may update our policies from time to time for any reason. Any updated version of our policies will be effective from the date of posting on our website.

*Copyright & Infringement:

The Chakian Jewellery web site design, text, images, graphics, logos, and designs are copyright by Chakian Jewellery. The content on this web site is the property of Chakian Jewellery and protected by copyright law, will permission be granted to any other party to electronically copy and print portions of the Chakian Jewellery web site for the sole purposes of placing an order with Chakian Jewellery or using the same as a shopping or information resource. Any other use of materials on this web site without expressed permission by Chakian Jewellery is prohibited. In the event that the owners of this web site learn of any infringement or threatened of any of the intellectual property rights under this agreement or any common law passing-off by reason of imitation of get-up or otherwise, the owners of this site shall have the right, at the licensee’s expense to institute and prosecute such actions in the company’s name.

*Photography and Filming of Custom Jewellery:

At Chakian Jewellery, we take pride in creating unique and custom pieces that reflect the individuality of our customers. As part of our commitment to showcasing our craftsmanship and celebrating the beauty of bespoke jewellery, we may, at times, photograph, or film custom pieces for promotional use.

1. Surprise Custom Pieces

For custom pieces intended as a surprise, we respect the importance of preserving the element of surprise for the recipient. As such, any footage or photographs of these custom pieces will not be published until a period of 2 months from the completion of the product.

2. Protection of Customer Privacy

We prioritise the privacy of our customers and their personal details. Rest assured that, unless expressly given permission by the customer, we will never reveal customer names, addresses, or any other personal information on any platform. Your trust is paramount to us, and we are committed to maintaining the confidentiality of your information.

By engaging in the creation of custom jewellery with Chakian Jewellery, you acknowledge and agree to the possibility of your custom piece being photographed or filmed for promotional purposes, as outlined in these terms and conditions.

If you have any concerns or specific preferences regarding the use of imagery related to your custom jewellery, please contact the team at your local Boutique to discuss your preferences.

*Shipping policy:

Dispatch and Production Times

Upon placing your order, our dedicated team begins the meticulous process of crafting and preparing your bespoke jewellery. Dispatch and production times vary depending on the type of jewellery piece ordered.

*Shipping Methods:

We proudly partner with Australia Post to provide reliable and secure shipping services for our valued customers.

*Signature Requirement and Delivery Responsibility

To ensure the security of your purchase, a signature will be required upon delivery. If the delivery is to a work address, please be aware that our responsibility concludes upon obtaining a signature, even if it is not from the customer themselves.

*Insurance and Tracking

All packages dispatched by Chakian Jewellery are fully insured until the point of delivery. We utilize Australia Post’s tracking services, allowing you to monitor the progress of your shipment and ensuring a reliable and transparent delivery process.

*Returns, Resizing, and Annual Servicing

We strongly recommend bringing your jewellery to us in person for returns, resizing, and annual servicing whenever possible.

*Return Shipping Charges

We kindly request customers to cover the shipping charges for returns, resizing, or annual servicing. It is the customer’s responsibility to ensure the safe arrival of the item at Chakian Jewellery. In the rare event of a faulty product or an incorrect order, we will reimburse any shipping costs incurred. Additionally, customers will incur a shipping charge if we need to return the item.

*Repair Service Policy

At Chakian Jewellery, we take pride in the craftsmanship and quality of our jewellery. To ensure your pieces remain in perfect condition, we offer a comprehensive repair service. Please review our policy below:

1. Repair Eligibility

We accept repair requests for jewellery purchased directly from Chakian Jewellery or personal jewellery purchased from a different retailer. Proof of purchase is required (if purchased from Chakian Jewellery).

2. Warranty Repairs

Repairs covered under our warranty are free of charge for eligible issues:

Manufacturing defects (e.g., faulty clasps, loose prongs, missing stones due to craftsmanship)

Within [6 months] from the date of purchase

Note: Our warranty does not cover damage caused by accidents, misuse, or unauthorized alterations.

3. Out-of-Warranty Repairs

If your jewellery is no longer under warranty or the issue is not covered, we are happy to provide repair services at a reasonable cost. Common repair services include:

Ring resizing

Chain repairs

Stone replacement

Re-polishing and cleaning

A detailed estimate will be provided before any repair work begins.

4. Repair Process

Submit a Request: Fill out our Repair Request Form in our Boutique.

Assessment: Our team will assess the damage and contact you with a repair estimate (if applicable).

Shipping: You will receive instructions on how to safely ship your item to us. Return shipping is the responsibility of the customer unless covered under warranty.

Repair & Return: Once repaired, your item will be shipped back securely with tracking information provided or we highly recommend in person pick-up.

5. Turnaround Time

You are required to make an appointment when dropping off your piece of jewellery at one of our boutiques.

We usually need you to leave your piece of jewellery with us for 5 to 10 business days for any services. In some limited cases, and at our sole discretion, we will be able to undertake a clean and inspection of your piece over the course of a few hours on the day of your appointment.

We will advise you of the cost and timing in advance of conducting these services.

*Privacy Policy

Effective Date: [01/04/2025]

Thank you for visiting Chakian Jewellery. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.chakian.com.au and when you make a purchase from us.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Name

Email address

Shipping and billing addresses

Phone number

Payment information (processed securely through third-party providers)

b. Non-Personal Information

Browser type

Device information

Pages visited and time spent on our website.

2. How We Use Your Information

We use your information to:

Process and fulfill orders.

Communicate with you about your order or account.

Respond to inquiries and provide customer support.

Send marketing emails (only if you have opted in)

Improve our website and services.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Shipping providers to deliver your orders.

Marketing platforms if you have subscribed to our newsletter.

Analytics tools to understand website traffic and usage.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site, remember your preferences, and analyse traffic. You can control cookies through your browser settings.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.

Request corrections or deletions.

opt out of marketing emails at any time.

To exercise these rights, contact us at: chakianjewellery@outlook.com.au

6. Data Security

We use industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

8. Children’s Privacy

Our services are not intended for children under thirteen. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this policy, please contact us at:

📧 chakianjewellery@outlook.com.au📍 14 Howey Place, Melbourne, VIC 3000

*Acceptance of the Terms and Conditions:

The Chakian.com.au Web Site is owned and operated by Chakian Jewellery. By accessing, using, or browsing this site, you acknowledge and agree to all of the terms and conditions contained herein. By continuing you also acknowledge that you have read and understood these Terms and Conditions. Chakian Jewellery reserves the right to change any of the information contained herein at any time and you should check the current terms and conditions prior to use. As a valued customer of our web site, please ensure that you read these Terms and Conditions prior using this site. If you require clarification of the meaning of any of these Terms and Conditions, contact Chakian Jewellery via email chakianjewellery@outlook.com.au prior to ordering any jewellery.